shipping & returns

At Fitment Industries, we strive to provide our customers with a seamless shopping experience. Below you will find detailed information about our shipping and returns policies to ensure you have a clear understanding of our processes.

Shipping Policy

Shipping Destinations: We ship to addresses within the United States and internationally. Please note that certain products may have restrictions on delivery to specific locations.

Shipping Rates & Delivery Times:

Domestic Shipping:
- Standard Shipping: [X] business days
- Expedited Shipping: [X] business days
International Shipping: Delivery times vary depending on the destination and selected shipping method.
Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the shipping method chosen.

Order Processing Time:

Orders are typically processed within [X] business days. Processing times may vary during peak seasons or due to high order volumes.

Tracking Your Order:

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order through our website or the carrier’s tracking portal.

Shipping Restrictions:

We do not ship to P.O. Boxes or APO/FPO addresses.
Some items may be subject to additional shipping restrictions based on size, weight, or destination.

Returns Policy

We want you to be completely satisfied with your purchase from Fitment Industries. If for any reason you are not happy with your order, please review our returns policy below.

Eligibility for Returns:

Items must be returned within [X] days of the delivery date.
Items must be unused, in their original packaging, and in the same condition as when you received them.
Custom or special-order items are not eligible for return.

Return Process:

Request a Return Authorization: Contact our customer service team at [contact email] to request a Return Authorization (RA) number. Please provide your order number, item(s) you wish to return, and the reason for the return.
Prepare Your Return: Securely pack the items in their original packaging and include the RA number inside the package. Clearly label the package with the RA number on the outside.
Ship Your Return: Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the package reaches us safely.

Refunds:

Once we receive and inspect your return, we will notify you of the status of your refund.
If approved, refunds will be processed to the original payment method within [X] business days.
Shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to a defect or error on our part.

Exchanges:

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at [contact email] with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.